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Atlantic Colours Home » Delivery Information
» Delivery costs and conditions
» Delivery status
» What happens if I am not in to receive the order?
» What happens if I want to cancel an order?
» Orders outside the UK
Your delivery charge will be a flat rate of £4.95 including VAT.
Delivery is free on all orders over £60.
If you have not received your order, please log into your account where you will be able to check delivery status and track the progress of your order.
Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays.
We will notify you by e-mail when your order is dispatched.
Unfortunately however, we cannot provide you with any information on the exact time of delivery, as we do not know which route the driver will take. We can only say whether or not the order has been dispatched for delivery that day, or if there have been any problems.
You can check the delivery status by logging into your account on the website click here to check delivery status.
What happens if I am not in to receive the order?
For items sent by courier - if there is no one available to accept the delivery, the courier will leave a card saying that delivery has been attempted. The courier will attempt delivery once more. If they are unable to delivery the goods a second time, the items will be held in depot for 3 days before returning the goods to our warehouse. If you require delivery to be attempted a third time you will be charged £4.95 including VAT for another delivery.
If a change of address is required after an attempted non-delivery you will be charged £4.95 including VAT.
What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time
In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order. If we are unable to cancel the order you will need to return the goods to us.
Please contact us to discuss export orders.